Posted by: Gregory N
July 02, 2015
Sales lady I corresponded by text was busy when we arrived at 9:30 so passed on to another lady who took us on a test drive and showed the car.(This poor girl was sick and had a very bad cough, should not have been at work around customers). She passed us to a salesman who then negotiated with a sales manager. Then we signed papers with a finance man. Two days later, when we brought the check, we talked with a different finance man. That makes a total of 6 people to purchase 1 vehicle. I guess we put a dent in San Antonio's unemployment rate.
My point being, I wish I knew whom I was dealing with. To this day I don't know the name of my sales person. Very confusing. Business cards of everyone we dealt with would have helped us put a name to the face. (Also fewer people!)
The other issue was the length of time it took to make this deal. From the time we pulled into the parking lot to the time we drove off with our purchase (at 3:05) was close to 6 1/2 hours. Now I realize that we had to go across the freeway to Security CU to get the title to our trade which added about an hour, but even then when we returned to the showroom we sat for 45 minutes waiting to talk to someone. I had to be at an appointment downtown at 4:00 and made it in the nick of time, but I was getting worried there at the end.
The entire process seemed too long and drawn out for a cash sale.
Other than that we are pleased with the dealership taking care of the fender damage to the car and the price was very good.